Terms & Conditions, Privacy Policy & Disclaimer

Website: LisaGlobal.in
Service Provider: Lisa Global
Effective Date: 30 August 2026

By accessing, browsing, submitting an enquiry through, registering on, or purchasing any service from Lisa Global through LisaGlobal.in or through any associated communication channel, you acknowledge that you have read, understood and agreed to these Terms & Conditions, Privacy Policy and Disclaimer.

If you do not agree with any part of these terms, please do not use the website or purchase our services.

1. About Lisa Global

Lisa Global provides educational and consultancy-related services, which may include:

• Study-abroad counselling and consultancy
• University and course guidance
• Assistance with applications and documentation
• Guidance regarding admissions and educational institutions
• Guidance regarding visas and immigration-related processes
• Spoken English training
• French language training
• German language training
• Language examination and certification preparation
• Career-oriented language training
• Educational counselling and related support services
• Other educational, training or consultancy services that may be offered from time to time

The exact scope of services provided to an individual client shall depend on the service selected, the applicable fee, the information provided by the client and the terms communicated at the time of purchase.

2. Acceptance of Terms

By using LisaGlobal.in, contacting Lisa Global, submitting an enquiry, attending a counselling session, attending a demo class, enrolling in a course, paying any fee, or otherwise using our services, you agree to be bound by these Terms.

These Terms constitute an electronic record and may be accepted electronically through website forms, WhatsApp, email, online payment, registration forms or other electronic means.

You agree that electronic communications, confirmations, invoices, receipts, forms and records may be used as evidence of transactions and communications between you and Lisa Global, subject to applicable law.

3. Eligibility

Our services are generally intended for individuals who are legally capable of entering into contracts under applicable Indian law.

Where a student or applicant is a minor, the relevant parent or legal guardian shall be responsible for providing consent and accepting these Terms on behalf of the minor.

You represent that all information and documents supplied by you are accurate, complete and genuine.

4. Study-Abroad Consultancy Disclaimer

Lisa Global provides educational counselling, application assistance and related consultancy based on information available to us and information supplied by the client.

However, Lisa Global does not guarantee:

• Admission to any particular university, college or educational institution;
• Admission to a particular course;
• Scholarship or financial aid;
• Acceptance of an application;
• Visa approval;
• Immigration approval;
• Residence permit approval;
• Work permit approval;
• Appointment availability at embassies, consulates or visa centres;
• A particular processing time;
• A particular university ranking or outcome;
• Employment after completion of studies;
• Permanent residency;
• Citizenship;
• Any particular salary or income;
• Any particular return on investment.

Admission decisions are made by the relevant educational institution.

Visa and immigration decisions are made by the relevant government authority, embassy, consulate, immigration authority or other competent authority.

Lisa Global has no control over the decisions, policies, processing times, requirements or internal procedures of universities, government departments, embassies, consulates, immigration authorities, examination bodies or other third parties.

Any guidance provided by Lisa Global should be treated as assistance and general information and not as a guarantee of an outcome.

5. Visa and Immigration Disclaimer

Visa and immigration requirements can change without notice.

Lisa Global may assist clients with general guidance, documentation, application preparation or other support depending on the service purchased.

However, Lisa Global does not control the decision of any government or immigration authority.

The final decision regarding issuance, refusal, cancellation or modification of any visa, permit or immigration status rests solely with the relevant authority.

Clients are responsible for providing truthful, complete and authentic information.

Lisa Global shall not be responsible for consequences arising from:

• Incorrect information supplied by the client;
• False or misleading information supplied by the client;
• Forged or altered documents;
• Incomplete documentation;
• Failure to disclose relevant information;
• Failure to meet eligibility criteria;
• Previous immigration violations;
• Criminal or regulatory matters affecting eligibility;
• Changes in immigration policies;
• Changes in university or government requirements;
• Delays caused by third parties or government authorities.

Where appropriate, clients should obtain independent legal advice from a qualified immigration lawyer or other authorised professional.

6. No Job or Employment Guarantee

Employment depends on several factors, including but not limited to:

• The individual's educational qualifications;
• Academic performance;
• Professional experience;
• Language proficiency;
• Certification results;
• Skills;
• Interview performance;
• Employer requirements;
• Market conditions;
• Availability of vacancies;
• Work authorisation;
• Immigration regulations;
• Location;
• Competition;
• The employer's independent selection process.

Any statements relating to career opportunities, salary ranges, employment prospects or market demand are informational and should not be interpreted as guarantees.

The individual's qualifications, skills, eligibility, performance and circumstances determine employment outcomes.

Where Lisa Global provides information about job opportunities or connects a person with a third party, the hiring decision remains entirely with the employer or third party.

7. Language Training Services

Lisa Global may provide English, French and German language training, including spoken-language training and preparation for relevant language examinations or certifications.

Training outcomes vary between individuals.

Lisa Global does not guarantee that a student will:

• Achieve a particular CEFR level;
• Obtain a particular examination score;
• Pass an examination;
• Obtain a certificate;
• Become fluent within a particular period;
• Obtain employment;
• Obtain admission to a foreign institution.

Results depend upon factors including attendance, practice, prior knowledge, learning ability, participation, self-study, examination performance and other individual circumstances.

8. Examination and Certification Disclaimer

Where Lisa Global provides preparation for examinations or certifications, Lisa Global is not the examination authority unless expressly stated otherwise.

Examples may include IELTS, OET, DELF/DALF, Goethe-Zertifikat and other language or professional examinations.

Examination dates, fees, eligibility criteria, examination formats, scoring systems and passing requirements are determined by the relevant examination body and may change.

Enrolment in a preparation programme does not guarantee examination success or certification.

9. Third-Party Services

Lisa Global may provide information, referrals, links, recommendations or assistance relating to third parties, including:

• Universities;
• Colleges;
• Examination centres;
• Visa centres;
• Embassies and consulates;
• Accommodation providers;
• Insurance providers;
• Travel providers;
• Financial institutions;
• Employers;
• Recruitment agencies;
• Technology platforms;
• Payment providers;
• Other service providers.

Lisa Global does not control third-party services.

The terms, fees, policies, availability, performance and actions of third parties are governed by their respective terms and conditions.

Lisa Global shall not be responsible for losses or disputes arising solely from the acts, omissions, policies, delays, cancellations, refusals or failures of third parties, except to the extent liability cannot lawfully be excluded.

10. Information Provided by Clients

You are responsible for ensuring that all information and documents supplied to Lisa Global are:

• Accurate;
• Complete;
• Current;
• Authentic;
• Legally obtained;
• Not misleading.

You must promptly notify Lisa Global if any information previously provided changes.

Lisa Global may rely on information provided by you without independently verifying every fact or document.

If false, incomplete, misleading, forged or inaccurate information is provided, Lisa Global may suspend or terminate services without being responsible for resulting consequences, subject to applicable law.

11. Fees and Payments

Fees for services shall be communicated before purchase or enrolment, wherever reasonably practicable.

Fees may vary depending on the service, course, duration, batch, mode of delivery, location and other applicable factors.

Applicable taxes, including GST where applicable, may be charged in addition to advertised prices.

Payment may be made through the payment methods made available by Lisa Global.

A payment shall not automatically create an entitlement to services beyond the scope of the service purchased.

12. Refund and Cancellation Policy

Refund eligibility shall depend on the specific service purchased and any refund policy communicated to the client at the time of purchase.

Unless expressly stated otherwise:

• Fees for services already substantially provided may not be refundable.
• Fees paid to third parties may be non-refundable.
• Government, embassy, university, examination, application, registration and other third-party fees are generally subject to the refund policy of the relevant third party.
• Non-attendance by a student does not automatically create a right to a refund.
• Failure to participate in classes, counselling sessions or appointments does not automatically create a right to a refund.
• Promotional, discounted or special-offer fees may be subject to specific conditions communicated at the time of purchase.

Where a specific written refund policy is provided for a particular service, that policy shall apply to that service.

13. Course and Class Policies

Lisa Global may change, where reasonably necessary:

• Class schedules;
• Trainers;
• Batch timings;
• Course delivery methods;
• Classroom or online platforms;
• Course materials;
• Session dates;
• Course structure.

Reasonable efforts will be made to communicate material changes to students.

Students are responsible for attending classes on time and complying with reasonable classroom rules.

Lisa Global may refuse participation or suspend access where a student engages in abusive, threatening, disruptive, unlawful or inappropriate behaviour.

14. Demo Classes and Free Services

Free demo classes, counselling sessions, consultations or promotional services may be subject to availability and eligibility criteria.

Participation in a free service does not create an obligation on Lisa Global to provide continued services free of charge.

Lisa Global may limit, suspend or discontinue promotional offers at its discretion, subject to applicable law.

15. Website Information

We attempt to keep the information on LisaGlobal.in accurate and current.

However, information may occasionally contain errors, omissions, outdated information or typographical mistakes.

Information relating to universities, courses, countries, immigration rules, examinations, employment markets, fees, deadlines and other third-party matters can change.

You should verify important information with the relevant official authority before making a significant financial, educational, immigration or career decision.

Lisa Global does not warrant that every website statement will always be complete, accurate, current or error-free.

16. No Professional Legal or Immigration Advice

Unless expressly stated otherwise, information provided by Lisa Global does not constitute legal advice, immigration-law advice, tax advice, financial advice or professional advice.

Where a matter involves legal rights, immigration consequences, tax implications or other specialised professional issues, you should consult an appropriately qualified professional.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Lisa Global shall not be liable for indirect, incidental, consequential, special or unforeseeable losses arising from the use of our website or services.

This may include, where legally permissible:

• Loss of income;
• Loss of employment;
• Loss of opportunity;
• Loss of anticipated admission;
• Loss of business;
• Loss of profits;
• Loss arising from visa refusal;
• Loss arising from university refusal;
• Loss arising from examination failure;
• Loss caused by third-party delays;
• Loss caused by changes in government policies;
• Loss caused by events outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Indian law.

18. Maximum Liability

To the maximum extent permitted by law, where Lisa Global is found liable for a claim relating to a service, the liability of Lisa Global shall, where legally permissible, be limited to the amount actually paid by the concerned client to Lisa Global for the specific service giving rise to the claim.

This limitation shall not apply to liabilities that cannot legally be limited or excluded under applicable law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lisa Global, its owners, employees, trainers, consultants, representatives and service providers from claims, losses, damages, liabilities, costs and reasonable expenses arising from:

• Your breach of these Terms;
• False or misleading information supplied by you;
• Fraudulent or unlawful use of our services;
• Violation of another person's rights;
• Misuse of website content;
• Documents or information supplied by you;
• Your actions or omissions;
• Your violation of applicable laws or regulations.

This clause shall not apply to the extent that a claim arises solely from the proven negligence, wilful misconduct or unlawful conduct of Lisa Global.

20. Force Majeure

Lisa Global shall not be responsible for delays or inability to provide services caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Natural disasters;
• Floods;
• Earthquakes;
• Fire;
• Epidemics or pandemics;
• War;
• Terrorism;
• Civil unrest;
• Government restrictions;
• Changes in laws or regulations;
• Internet or telecommunications failures;
• Power failures;
• Strikes;
• Acts of government authorities;
• University closures;
• Embassy or consulate disruptions;
• Examination cancellations;
• Third-party platform failures;
• Other events beyond reasonable control.

21. Website Availability and Cybersecurity

We make reasonable efforts to maintain website availability and security.

However, we do not guarantee that LisaGlobal.in will always be:

• Available;
• Uninterrupted;
• Error-free;
• Completely secure;
• Free from viruses or malicious code.

Users should maintain appropriate security measures on their own devices and accounts.

22. Intellectual Property

Unless otherwise stated, the content of LisaGlobal.in, including:

• Logos;
• Branding;
• Text;
• Graphics;
• Images;
• Videos;
• Course materials;
• Designs;
• Layout;
• Marketing materials;
• Original educational content.

is owned by or licensed to Lisa Global.

You may not reproduce, copy, distribute, modify, sell, publish or commercially exploit our proprietary content without prior written permission.

23. User Conduct

Users must not:

• Use the website for unlawful purposes;
• Attempt to gain unauthorised access;
• Introduce malicious software;
• Scrape or copy website content without permission;
• Impersonate another person;
• Submit fraudulent information;
• Harass employees, trainers or other users;
• Use our services to facilitate unlawful activity;
• Interfere with website operation;
• Attempt to circumvent security measures.

Lisa Global may suspend or terminate access where reasonably necessary to protect the website, users, staff or business.

24. Testimonials and Results

Testimonials, reviews, student experiences and success stories displayed on the website or marketing materials represent the experiences of particular individuals.

Individual results vary.

A testimonial does not constitute a guarantee that another person will achieve the same result.

Where permitted by law and with appropriate consent, Lisa Global may use testimonials, photographs, videos or feedback for promotional purposes.

25. Privacy Policy

25.1 Information We May Collect

Depending on how you interact with Lisa Global, we may collect information such as:

• Name;
• Mobile number;
• Email address;
• Date of birth;
• Educational information;
• Course preferences;
• Academic qualifications;
• Work experience;
• Language proficiency;
• Country or university preferences;
• Information provided during counselling;
• Information contained in documents voluntarily submitted by you;
• Payment and transaction information;
• Website usage information;
• Enquiry information;
• Communication records;
• Information submitted through forms, WhatsApp, email or other communication channels.

We will seek to collect information reasonably necessary for the relevant purpose.

26. Purpose of Data Collection

Personal information may be processed for purposes including:

• Responding to enquiries;
• Providing counselling;
• Providing educational services;
• Providing language training;
• Processing registrations;
• Managing courses;
• Communicating with students;
• Processing payments;
• Providing requested consultancy services;
• Supporting applications;
• Sending service-related communications;
• Customer support;
• Maintaining business records;
• Preventing fraud and misuse;
• Improving our services;
• Website analytics and performance;
• Marketing communications where permitted by law and applicable consent requirements;
• Complying with legal and regulatory obligations.

27. Consent

Where consent is required by applicable law, Lisa Global will seek consent in an appropriate manner.

You may contact us regarding your personal data at:

Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary for providing those services.

Withdrawal of consent does not affect processing that is otherwise permitted or required under applicable law.

28. Data Sharing

Where reasonably necessary to provide requested services, information may be shared with relevant third parties, which may include:

• Universities and educational institutions;
• Examination bodies;
• Visa or application service providers;
• Government authorities;
• Embassies and consulates;
• Technology service providers;
• Payment processors;
• Communication providers;
• Professional service providers;
• Other service providers required to fulfil the requested service.

We will seek to limit sharing to information reasonably necessary for the relevant purpose and as permitted by applicable law.

We do not sell personal information merely for the purpose of selling personal information.

29. Data Security

Lisa Global will take reasonable measures appropriate to the circumstances to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no online system can be guaranteed to be completely secure.

You acknowledge that internet-based communication carries inherent risks.

30. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services;
• Maintaining business and transaction records;
• Resolving disputes;
• Complying with legal obligations;
• Preventing fraud;
• Establishing or defending legal claims.

When personal information is no longer reasonably required and retention is not legally necessary, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.

31. Cookies and Analytics

LisaGlobal.in may use cookies, pixels, analytics tools and similar technologies to:

• Improve website functionality;
• Understand website usage;
• Measure advertising performance;
• Improve user experience;
• Analyse traffic;
• Remember preferences.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

32. Marketing Communications

If you provide your contact details through our website, enquiry forms, advertisements, WhatsApp, telephone, email or other channels, Lisa Global may contact you regarding your enquiry, requested services, courses, counselling, offers or related educational services, subject to applicable law and consent requirements.

You may request that marketing communications stop by contacting:

davidnazareth83@gmail.com

33. Third-Party Links

LisaGlobal.in may contain links to third-party websites.

Such links are provided for convenience or informational purposes.

Lisa Global does not control third-party websites and does not guarantee their content, security, availability, accuracy or privacy practices.

Users should review the terms and privacy policies of third-party websites before providing information or making payments.

34. Children and Minors

Where services are provided to minors, appropriate consent from a parent or legal guardian may be required.

We do not knowingly seek unnecessary personal information from children.

Parents or legal guardians may contact us regarding information relating to a minor for whom they have legal responsibility.

35. Communications and Records

Communications through email, telephone, WhatsApp, SMS, website forms and other electronic channels may be used for service-related communication.

You agree that reasonable records of communications may be maintained for business, administrative, security, dispute-resolution and legal purposes, subject to applicable law.

36. Complaints and Grievance Redressal

If you have a complaint regarding our services, please contact us first so that we have a reasonable opportunity to investigate and resolve the issue.

Please provide sufficient details of the complaint, including your name, relevant service, transaction details and the nature of the concern.

We will endeavour to respond within a reasonable period.

37. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms is intended to deprive a consumer of any mandatory rights or remedies available under applicable Indian law.

38. Jurisdiction

Subject to applicable consumer-protection laws and mandatory statutory jurisdiction, disputes arising from these Terms or services provided by Lisa Global shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable place of business of Lisa Global.

Nothing in this clause prevents a consumer from exercising any mandatory statutory right to approach a competent consumer forum, commission, authority or court where such right is available under applicable law.

39. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in effect.

40. No Waiver

Failure by Lisa Global to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision later.

41. Changes to These Terms

Lisa Global may update these Terms, Privacy Policy or Disclaimer from time to time to reflect changes in services, technology, business practices or applicable law.

The updated version will be posted on LisaGlobal.in with a revised effective date where appropriate.

Your continued use of the website or services after an update may constitute acceptance of the revised terms to the extent permitted by applicable law.

42. Entire Agreement

These Terms, together with any specific written service agreement, course terms, quotation, invoice, refund policy or other terms expressly applicable to a particular service, constitute the understanding between the parties regarding that service.

If there is a conflict between these general Terms and a specific written agreement expressly applicable to a service, the specific agreement shall prevail to the extent of the conflict.

43. Important Disclaimer

44. Contact Us

For questions regarding these Terms, Privacy Policy, Disclaimer, services or complaints, please contact: